Prevent Emails from landing in Outlook Junk folder
Please take note, Microsoft Outlook is a 3rd party email client and we provide support for this client on the best effort basis. In order to prevent emails from landing in client¡¯s Outlook junk folder, users need to make the necessary changes on their end ¨C set ¡°No Automatic Filtering¡± in Junk Email Options, turns off all junk filters but leave the ¡°Blocked Senders List¡± activated for incoming email. User can make the following changes to ensure that mails from certain senders will not get into Junk folder.
A) Marking Email and Senders as ¡°Not Junk¡±:
1. Open Microsoft Outlook.
2. Then, Go to the Inbox Screen.
3. Select the ¡°Junk E-mail¡± folder. A list of mail items will appear on the right preview pane.
4. Right click on each mail item that is not considered junk.
5. Next, Scroll to and click on ¡°Mark as Not Junk¡±.
6. Lastly, Click OK.
B) Adding a Sender to the Safe Sender List:
1. Open your Junk E-mail folder.
2. If you have moved the mail to a new folder, open that folder.
3. Right click on the message and scroll to Add Sender to Safe Senders List.
4. Then, click OK.
5. If mail from a specific domain is going to the Junk E-mail folder select the option to Add Sender¡¯s Domain (@example.com) to Safe Senders List.?
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